Returns & Exchanges
At Gauthier Gift Shop, we take pride in the quality of our gourmet food products and offer a 30-day return window for non-perishable items. Due to health and safety regulations, all perishable food items are final sale unless they arrive damaged or defective.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the return reason.
Documentation of Quality
For items that arrived damaged or spoiled, please attach high-resolution photos of the packaging and the product to your email for immediate verification.
Secure Packaging
Place the non-perishable items back in their original, unopened packaging to ensure they are protected during the return transit.
Receive Refund or Replacement
Once your return is inspected at our facility, we will issue a full refund to your original payment method or ship out a fresh replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing